About the timing of making a decision to cancel or delay a flight

Depending on weather conditions, we may decide to cancel or delay a flight right before the scheduled departure time.
As soon as we decide to cancel or delay a flight, we provide the cancellation or delay information on the website. Please check the latest information on the operational status on the website above.

*Caution*
・Though Contact Center provides the latest information on the operational status, you can check the same information on the website 24/7. 
　Since the Contact Center may be crowded with customers, we recommend that you check the latest information on the website. 
・Please note that you are not entitled to a transfer or refund if you change or cancel the flight that has not been canceled or significantly delayed.