When should I complete the procedures in the event of a flight cancellation or significant delay?

Please follow the procedures in accordance with the email notification of flight cancellations and significant delays. Customers who have already checked in can operate this function after canceling their check-in.
Please respond on the website before your scheduled departure time.

• If you wish to transfer
  You can change your itinerary within 14 days of the departure date of your reserved flight if seats are available.
  If the scheduled departure time has passed, no transfers will be made. Please note that our call center cannot accept transfers.
• If you would like to be refund
  We will accept refunds without charge.
  Please click the "Cancel Reservation" button on the "Reservation Confirmation" screen above on the AirJapan website to issue a refund.