please note
* Please mask your information such as credit card number, my number (individual number), health insurance card number, etc. before sending.
Add a file
Add File or Drop File Here
half-width alphanumeric characters
*Please be sure to enter
※Please select from the options below and enter your account details.
Refund for Return Flight
Example: Request for reimbursement of the expenses incurred because of the cancellation of flight XXX on MM/DD.
First name Last name
ex) sample@airjapan.com
ex) ＋81-80-1234-5678
ex) LV7JR2
ex) AB123C/20240602/NQ003
ex) AB123C
ex) NQ003
ex) 2,000 yen
Opinions and requests
Comment
document submission form
This form does not accept various procedures such as new reservations, changes or cancellations of reservations.
We ask that customers please complete the procedures themselves at the AirJapan website, airport counter, or contact center.
The personal information you enter will be used to the extent necessary to improve future services.
Regarding AirJapan's handling of personal information, please also check the privacy policy and agree before sending.
You can submit the files at your hand via the files submission form.
We will use the personal information you send us only to the extent necessary to respond to you.
Regarding AirJapan's handling of personal information, please also check the privacy policy and agree before sending.
Please use this form when you wish to refund your return flight when it is booked with the same booking confirmation number as the cancelled or significantly delayed flight.
* Refund for cancelled/significantly delayed flight will be processed in turn. There is no need to apply for refund.
This form does not accept various procedures such as new reservations and/or changes of reservations.
We ask that customers please complete the procedures themselves at the AirJapan website.
The personal information you enter will be used to the extent necessary to improve future services.
Regarding AirJapan's handling of personal information, please also check the privacy policy and agree before sending.
AirJapan Customer Support
Refund Form for your Return Flight
half-width alphanumeric characters
*Refund for your return flight will only be processed when the booking confirmation number is the same as that of the cancelled/significantly delayed flight.
* Refund for cancelled/significantly delayed flight will be processed in turn. There is no need to apply for refund.
Flight Number of Your Return Flight
half-width alphanumeric characters
*Refund for your return flight will only be processed when the booking confirmation number is the same as that of the cancelled/significantly delayed flight.
* Refund for cancelled/significantly delayed flight will be processed in turn. There is no need to apply for refund.
■Account information
Bank name/ bank code (four-digit number):
Branch name/branch code (three-digit number):
Account holder's name (katakana):
Account type (savings/checking/deposit):
Account number:
■Account information
Recipient Address:
Country of residence:
Bank Name:
Swift:
Account Holder:
Account Number:
Currency:
(If you have receipts for accommodation or travel expenses, please attach them here.)
Bank transfer application form
This form can be used to ask AirJapan to make a bank transfer for reasons of cancellations, significant delays, or other events.
If there is an upper limit set by AirJapan, we cannot meet any request for reimbursement of the amount that exceeds the limit.
This form cannot be used for such procedures as new bookings, booking changes and cancellations.
Please go through those procedures on AirJapan’s website or at the Contact Center.
The personal information you provide will be used only to the extent necessary to make a bank transfer.
For more details on the handling of personal information by AirJapan, please check our Privacy Policy. Send this form if you agree to it.